Skip to main content

Ecoensa

Menu

Return and Refund Policies

Return Policy

  • We ensure that our products reach you safely and on time, and currently don’t accept returns. In case of queries, please contact us with the details mentioned in the “Contact Us” Section.
  • In case you receive damaged products, please contact us within 2 days with images, and we will resolve this.
  • We understand that sometimes products don’t meet your expectations, and we will evaluate if we can offer returns at your location at an additional charge. In such cases, please contact us, and we will evaluate and decide if we can offer returns at your location at an additional charge.
  • Returns, if offered, will be at a nominal cost for picking the product up from your doorstep and delivering it back to us. This cost will be communicated to you before processing returns.

Refund Policy

We offer refunds and/or exchanges within the first 15 days of your purchase. If 15 days have passed since your purchase, we will not be able to offer a refund or exchange.

Refund Process

  • Approval: Refunds are processed once the returned product passes our quality inspection.
  • Timeline: Approved refunds will be credited back to your original payment method within 5–7 business days.
  • Note: Any shipping charges paid at the time of purchase are non-refundable.

Important Notes

  • Ecoensa is not liable for delays caused by third-party courier companies or postal authorities during the return transit.
  • Delivery of our services and confirmation of returns will be sent to the email ID provided at the time of registration.

Need Assistance?

  • If you have any issues utilizing our services or need help with a return, please contact our helpdesk.
  • Email: info@ecoensa.com

Eligibility for Returns and Exchanges

  • To ensure a smooth return process, please note:
  • Products must be unused and in their original packaging.
  • All tags must remain attached (if there are any), and the item must be in resalable condition.
  • Returns must be initiated within 3 business days from the date of delivery.

How to Initiate a Return

If you wish to return an item, please follow these steps:

  • Contact our support team at info@ecoensa.com with your Order ID and the reason for the return.
  • Once your request is validated, you can ship the product at your own expense to B-208, Tower 3, NX One, Techzone IV, Greater Noida West.
  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded; sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ecoensa.com and send your item to B-208, Tower 3, NX One, Techzone IV, Greater Noida West within 15 days. Your new product will be processed and delivered within 7–10 working days after the exchange is approved.

The following are exempt from refunds:

  • Gift cards.
  • Some health and personal care items.

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days.

Late or Missing Refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at info@ecoensa.com.

Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following address: B-208, Tower 3, NX One, Techzone IV, Greater Noida West.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Please note that we cannot guarantee that we will receive your returned item.