Terms & Conditions

 

Last Updated: July 2026

 

Welcome to Ecoensa Private Limited (“Ecoensa”, “AnantaRoots”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website, including our online store, available at https://ecoensa.com. By accessing or purchasing products through our website, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please refrain from using our website.

 

1. About Us

Ecoensa Private Limited is an Indian company engaged in sustainability consulting, environmental education, eco-friendly products, handcrafted gifts, workshops, and related services.  Our online store features environmentally responsible products under our brands, including AnantaRoots, as well as products created in collaboration with artisan groups, self-help groups, NGOs, women entrepreneurs, and sustainable enterprises.

 

2. Eligibility

To use our website, you must:

  • Be at least 18 years old, or
  • Use the website under the supervision of a parent or legal guardian.

By placing an order, you confirm that all information provided is accurate and complete.

 

3. Products

We strive to display accurate descriptions, specifications, photographs, and pricing.

However:

  • Handmade products may slightly vary in colour, texture, size, finish, or appearance.
  • Natural materials such as wood, bamboo, jute, clay, recycled paper, seed paper, fabric, coconut shell, terracotta, pine needles, and similar materials may exhibit natural variations.
  • Product photographs are for illustration purposes only. Slight differences may occur due to lighting, monitor settings, or handcrafted production.

These variations do not constitute defects.

 

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.

Prices:

  • Include applicable GST unless stated otherwise.
  • May change without prior notice.
  • Do not include shipping charges unless expressly mentioned.

EcoEnsa reserves the right to correct pricing errors at any time.

 

5. Orders

Orders are subject to acceptance and availability.

We reserve the right to:

  • Decline any order
  • Cancel orders suspected of fraud
  • Limit quantities purchased
  • Refuse bulk purchases where appropriate

You will receive an order confirmation email after successful placement.

 

6. Payment

We accept payments through secure third-party payment gateways.

Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • EMI (where available)

Ecoensa does not store your complete payment card information.

 

7. Shipping & Delivery

Delivery timelines are estimates only.

Delivery may vary depending on:

  • Product availability
  • Handmade production time
  • Customization
  • Courier delays
  • Weather conditions
  • Government restrictions

EcoEnsa is not liable for delays beyond our reasonable control.

Customers must provide accurate shipping information.

 

8. Custom & Personalized Orders

Customized, personalized, made-to-order, or specially manufactured products cannot be cancelled, returned, or exchanged once production has begun unless damaged or defective.

Examples include:

  • Customized gift hampers
  • Corporate gifts
  • Printed merchandise
  • Personalized products
  • Event merchandise
  • Customized workshop kits

 

9. Returns & Refunds

Returns are accepted only for:

  • Damaged products
  • Incorrect products delivered
  • Manufacturing defects

Claims must be reported within 48 hours of delivery along with:

  • Order number
  • Photographs of the product
  • Packaging images

Products must remain unused and in original packaging.

Refunds are processed after inspection and approval.

Shipping charges are generally non-refundable unless the error was ours.

 

10. Cancellation

  • Orders may be cancelled before dispatch.
  • Once dispatched, cancellation requests cannot be guaranteed.
  • Customized orders cannot be cancelled after production has commenced.

 

11. Sustainability Commitment

Many EcoEnsa and AnantaRoots products are:

  • Handmade

  • Upcycled

  • Recycled

  • Plastic-free

  • Natural

  • Artisan-made

  • Produced by women-led groups and local communities

Minor imperfections reflect the handcrafted nature of these products and should not be considered defects.

 

12. Workshops & Services

Registration for workshops, training sessions, consultancy, educational programmes, and sustainability events is subject to separate participation terms.

Workshop fees may be non-refundable unless otherwise stated.

 

13. Intellectual Property

All content on this website, including:

  • Logos

  • Product designs

  • Photographs

  • Artwork

  • Graphics

  • Icons

  • Documents

  • Videos

  • Text

  • Product descriptions

are the property of EcoEnsa Private Limited or their respective owners and are protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without written permission.

 

14. User Conduct

Users agree not to:

  • Upload harmful content

  • Misuse the website

  • Attempt unauthorized access

  • Distribute malware

  • Violate applicable laws

  • Use automated tools to scrape website content

 

15. Reviews

Customers may post genuine reviews.

EcoEnsa reserves the right to remove reviews that are:

  • Offensive

  • Defamatory

  • Misleading

  • Illegal

  • Promotional

  • Spam

 

16. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the content, policies, or practices of third-party websites.

 

17. Limitation of Liability

To the maximum extent permitted by law, EcoEnsa shall not be liable for:

  • Indirect damages

  • Consequential losses

  • Loss of profits

  • Business interruption

  • Data loss

  • Delays caused by third parties

Our total liability shall not exceed the value of the product purchased.

 

18. Force Majeure

Ecoensa shall not be responsible for delays or failure to perform due to circumstances beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics

  • Government actions

  • Labour disputes

  • Transportation disruptions

  • Internet outages

 

19. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and processing of information as described in the Privacy Policy.

 

20. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts of New Delhi, Delhi, India.

 

21. Changes to Terms

EcoEnsa reserves the right to update these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on the website.

 

22. Contact Us

Ecoensa Private Limited

Brand: AnantaRoots

Website: https://ecoensa.com

Email: info@ecoensa.com

Customer Support: +91 9871500373

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

 

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.