{"id":3754,"date":"2026-07-16T13:09:33","date_gmt":"2026-07-16T13:09:33","guid":{"rendered":"https:\/\/ecoensa.com\/?page_id=3754"},"modified":"2026-07-16T13:48:19","modified_gmt":"2026-07-16T13:48:19","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/ecoensa.com\/index.php\/home\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3754\" class=\"elementor elementor-3754\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2414a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"7b2414a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12d4b11 elementor-widget elementor-widget-text-editor\" data-id=\"12d4b11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Terms &amp; Conditions<\/h3><p>\u00a0<\/p><p><strong>Last Updated:<\/strong> July 2026<\/p><p>\u00a0<\/p><p>Welcome to <strong>Ecoensa Private Limited<\/strong> (&#8220;Ecoensa&#8221;, &#8220;AnantaRoots&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;). These Terms &amp; Conditions govern your use of our website, including our online store, available at <strong><a href=\"https:\/\/ecoensa.com\/\">https:\/\/ecoensa.com<\/a><\/strong>. By accessing or purchasing products through our website, you agree to be bound by these Terms &amp; Conditions.<\/p><p>If you do not agree with these terms, please refrain from using our website.<\/p><p>\u00a0<\/p><h4>1. About Us<\/h4><p><strong>Ecoensa Private Limited<\/strong> is an Indian company engaged in sustainability consulting, environmental education, eco-friendly products, handcrafted gifts, workshops, and related services.\u00a0 Our online store features environmentally responsible products under our brands, including <strong>AnantaRoots<\/strong>, as well as products created in collaboration with artisan groups, self-help groups, NGOs, women entrepreneurs, and sustainable enterprises.<\/p><h3>\u00a0<\/h3><h4>2. Eligibility<\/h4><p>To use our website, you must:<\/p><ul><li>Be at least 18 years old, or<\/li><li>Use the website under the supervision of a parent or legal guardian.<\/li><\/ul><p>By placing an order, you confirm that all information provided is accurate and complete.<\/p><p>\u00a0<\/p><h4>3. Products<\/h4><p>We strive to display accurate descriptions, specifications, photographs, and pricing.<\/p><p>However:<\/p><ul><li>Handmade products may slightly vary in colour, texture, size, finish, or appearance.<\/li><li>Natural materials such as wood, bamboo, jute, clay, recycled paper, seed paper, fabric, coconut shell, terracotta, pine needles, and similar materials may exhibit natural variations.<\/li><li>Product photographs are for illustration purposes only. Slight differences may occur due to lighting, monitor settings, or handcrafted production.<\/li><\/ul><p>These variations do not constitute defects.<\/p><h3>\u00a0<\/h3><h4>4. Pricing<\/h4><p>All prices displayed on our website are in <strong>Indian Rupees (INR)<\/strong> unless otherwise specified.<\/p><p>Prices:<\/p><ul><li>Include applicable GST unless stated otherwise.<\/li><li>May change without prior notice.<\/li><li>Do not include shipping charges unless expressly mentioned.<\/li><\/ul><p>EcoEnsa reserves the right to correct pricing errors at any time.<\/p><h4>\u00a0<\/h4><h4>5. Orders<\/h4><p>Orders are subject to acceptance and availability.<\/p><p>We reserve the right to:<\/p><ul><li>Decline any order<\/li><li>Cancel orders suspected of fraud<\/li><li>Limit quantities purchased<\/li><li>Refuse bulk purchases where appropriate<\/li><\/ul><p>You will receive an order confirmation email after successful placement.<\/p><h4>\u00a0<\/h4><h4>6. Payment<\/h4><p>We accept payments through secure third-party payment gateways.<\/p><p>Accepted payment methods may include:<\/p><ul><li>UPI<\/li><li>Credit Cards<\/li><li>Debit Cards<\/li><li>Net Banking<\/li><li>Wallets<\/li><li>EMI (where available)<\/li><\/ul><p>Ecoensa does not store your complete payment card information.<\/p><h3>\u00a0<\/h3><h4>7. Shipping &amp; Delivery<\/h4><p>Delivery timelines are estimates only.<\/p><p>Delivery may vary depending on:<\/p><ul><li>Product availability<\/li><li>Handmade production time<\/li><li>Customization<\/li><li>Courier delays<\/li><li>Weather conditions<\/li><li>Government restrictions<\/li><\/ul><p>EcoEnsa is not liable for delays beyond our reasonable control.<\/p><p>Customers must provide accurate shipping information.<\/p><h3>\u00a0<\/h3><h4>8. Custom &amp; Personalized Orders<\/h4><p>Customized, personalized, made-to-order, or specially manufactured products cannot be cancelled, returned, or exchanged once production has begun unless damaged or defective.<\/p><p>Examples include:<\/p><ul><li>Customized gift hampers<\/li><li>Corporate gifts<\/li><li>Printed merchandise<\/li><li>Personalized products<\/li><li>Event merchandise<\/li><li>Customized workshop kits<\/li><\/ul><h3>\u00a0<\/h3><h4>9. Returns &amp; Refunds<\/h4><p>Returns are accepted only for:<\/p><ul><li>Damaged products<\/li><li>Incorrect products delivered<\/li><li>Manufacturing defects<\/li><\/ul><p>Claims must be reported within <strong>48 hours<\/strong> of delivery along with:<\/p><ul><li>Order number<\/li><li>Photographs of the product<\/li><li>Packaging images<\/li><\/ul><p>Products must remain unused and in original packaging.<\/p><p>Refunds are processed after inspection and approval.<\/p><p>Shipping charges are generally non-refundable unless the error was ours.<\/p><h4>\u00a0<\/h4><h4>10. Cancellation<\/h4><ul><li>Orders may be cancelled before dispatch.<\/li><li>Once dispatched, cancellation requests cannot be guaranteed.<\/li><li>Customized orders cannot be cancelled after production has commenced.<\/li><\/ul><h4>\u00a0<\/h4><h4>11. Sustainability Commitment<\/h4><p>Many EcoEnsa and AnantaRoots products are:<\/p><ul><li><p>Handmade<\/p><\/li><li><p>Upcycled<\/p><\/li><li><p>Recycled<\/p><\/li><li><p>Plastic-free<\/p><\/li><li><p>Natural<\/p><\/li><li><p>Artisan-made<\/p><\/li><li><p>Produced by women-led groups and local communities<\/p><\/li><\/ul><p>Minor imperfections reflect the handcrafted nature of these products and should not be considered defects.<\/p><p>\u00a0<\/p><h4>12. Workshops &amp; Services<\/h4><p>Registration for workshops, training sessions, consultancy, educational programmes, and sustainability events is subject to separate participation terms.<\/p><p>Workshop fees may be non-refundable unless otherwise stated.<\/p><p>\u00a0<\/p><h4>13. Intellectual Property<\/h4><p>All content on this website, including:<\/p><ul><li><p>Logos<\/p><\/li><li><p>Product designs<\/p><\/li><li><p>Photographs<\/p><\/li><li><p>Artwork<\/p><\/li><li><p>Graphics<\/p><\/li><li><p>Icons<\/p><\/li><li><p>Documents<\/p><\/li><li><p>Videos<\/p><\/li><li><p>Text<\/p><\/li><li><p>Product descriptions<\/p><\/li><\/ul><p>are the property of EcoEnsa Private Limited or their respective owners and are protected under applicable intellectual property laws.<\/p><p>No content may be copied, reproduced, modified, or distributed without written permission.<\/p><h4>\u00a0<\/h4><h4>14. User Conduct<\/h4><p>Users agree not to:<\/p><ul><li><p>Upload harmful content<\/p><\/li><li><p>Misuse the website<\/p><\/li><li><p>Attempt unauthorized access<\/p><\/li><li><p>Distribute malware<\/p><\/li><li><p>Violate applicable laws<\/p><\/li><li><p>Use automated tools to scrape website content<\/p><\/li><\/ul><h4>\u00a0<\/h4><h4>15. Reviews<\/h4><p>Customers may post genuine reviews.<\/p><p>EcoEnsa reserves the right to remove reviews that are:<\/p><ul><li><p>Offensive<\/p><\/li><li><p>Defamatory<\/p><\/li><li><p>Misleading<\/p><\/li><li><p>Illegal<\/p><\/li><li><p>Promotional<\/p><\/li><li><p>Spam<\/p><\/li><\/ul><h4>\u00a0<\/h4><h4>16. Third-Party Links<\/h4><p>Our website may contain links to external websites.<\/p><p>We are not responsible for the content, policies, or practices of third-party websites.<\/p><h3>\u00a0<\/h3><h4>17. Limitation of Liability<\/h4><p>To the maximum extent permitted by law, EcoEnsa shall not be liable for:<\/p><ul><li><p>Indirect damages<\/p><\/li><li><p>Consequential losses<\/p><\/li><li><p>Loss of profits<\/p><\/li><li><p>Business interruption<\/p><\/li><li><p>Data loss<\/p><\/li><li><p>Delays caused by third parties<\/p><\/li><\/ul><p>Our total liability shall not exceed the value of the product purchased.<\/p><h4>\u00a0<\/h4><h4>18. Force Majeure<\/h4><p>Ecoensa shall not be responsible for delays or failure to perform due to circumstances beyond reasonable control, including:<\/p><ul><li><p>Natural disasters<\/p><\/li><li><p>Floods<\/p><\/li><li><p>Fires<\/p><\/li><li><p>Epidemics<\/p><\/li><li><p>Government actions<\/p><\/li><li><p>Labour disputes<\/p><\/li><li><p>Transportation disruptions<\/p><\/li><li><p>Internet outages<\/p><\/li><\/ul><h4>\u00a0<\/h4><h4>19. Privacy<\/h4><p>Your use of our website is also governed by our Privacy Policy.<\/p><p>By using the website, you consent to the collection and processing of information as described in the Privacy Policy.<\/p><h4>\u00a0<\/h4><h4>20. Governing Law<\/h4><p>These Terms &amp; Conditions shall be governed by the laws of <strong>India<\/strong>.<\/p><p>Any disputes shall be subject to the exclusive jurisdiction of the competent courts of <strong>New Delhi, Delhi, India<\/strong>.<\/p><h3>\u00a0<\/h3><h4>21. Changes to Terms<\/h4><p>EcoEnsa reserves the right to update these Terms &amp; Conditions at any time.<\/p><p>Updated versions become effective immediately upon publication on the website.<\/p><h3>\u00a0<\/h3><h3>22. Contact Us<\/h3><p><strong>Ecoensa Private Limited<\/strong><\/p><p><strong>Brand:<\/strong> AnantaRoots<\/p><p><strong>Website:<\/strong> <a href=\"https:\/\/ecoensa.com\/\">https:\/\/ecoensa.com<\/a><\/p><p><strong>Email:<\/strong> <a href=\"mailto:info@ecoensa.com\">info@ecoensa.com<\/a><\/p><p><strong>Customer Support:<\/strong> +91 9871500373<\/p><p><strong>Business Hours:<\/strong> Monday\u2013Saturday, 10:00 AM \u2013 6:00 PM (IST)<\/p><p>\u00a0<\/p><p><strong>By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms &amp; Conditions.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions \u00a0 Last Updated: July 2026 \u00a0 Welcome to Ecoensa Private Limited (&#8220;Ecoensa&#8221;, &#8220;AnantaRoots&#8221;, &#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;). These Terms &amp; Conditions govern your use of our website, including our online store, available at https:\/\/ecoensa.com. By accessing or purchasing products through our website, you agree to be bound by these Terms &amp; Conditions. If you do not agree with these terms, please refrain from using our website. \u00a0 1. About Us Ecoensa Private Limited is an Indian company engaged in sustainability consulting, environmental education, eco-friendly products, handcrafted gifts, workshops, and related services.\u00a0 Our online store features environmentally responsible products under our brands, including AnantaRoots, as well as products created in collaboration with artisan groups, self-help groups, NGOs, women entrepreneurs, and sustainable enterprises. \u00a0 2. Eligibility To use our website, you must: Be at least 18 years old, or Use the website under the supervision of a parent or legal guardian. By placing an order, you confirm that all information provided is accurate and complete. \u00a0 3. Products We strive to display accurate descriptions, specifications, photographs, and pricing. However: Handmade products may slightly vary in colour, texture, size, finish, or appearance. Natural materials such as wood, bamboo, jute, clay, recycled paper, seed paper, fabric, coconut shell, terracotta, pine needles, and similar materials may exhibit natural variations. Product photographs are for illustration purposes only. Slight differences may occur due to lighting, monitor settings, or handcrafted production. These variations do not constitute defects. \u00a0 4. Pricing All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified. Prices: Include applicable GST unless stated otherwise. May change without prior notice. Do not include shipping charges unless expressly mentioned. EcoEnsa reserves the right to correct pricing errors at any time. \u00a0 5. Orders Orders are subject to acceptance and availability. We reserve the right to: Decline any order Cancel orders suspected of fraud Limit quantities purchased Refuse bulk purchases where appropriate You will receive an order confirmation email after successful placement. \u00a0 6. Payment We accept payments through secure third-party payment gateways. Accepted payment methods may include: UPI Credit Cards Debit Cards Net Banking Wallets EMI (where available) Ecoensa does not store your complete payment card information. \u00a0 7. Shipping &amp; Delivery Delivery timelines are estimates only. Delivery may vary depending on: Product availability Handmade production time Customization Courier delays Weather conditions Government restrictions EcoEnsa is not liable for delays beyond our reasonable control. Customers must provide accurate shipping information. \u00a0 8. Custom &amp; Personalized Orders Customized, personalized, made-to-order, or specially manufactured products cannot be cancelled, returned, or exchanged once production has begun unless damaged or defective. Examples include: Customized gift hampers Corporate gifts Printed merchandise Personalized products Event merchandise Customized workshop kits \u00a0 9. Returns &amp; Refunds Returns are accepted only for: Damaged products Incorrect products delivered Manufacturing defects Claims must be reported within 48 hours of delivery along with: Order number Photographs of the product Packaging images Products must remain unused and in original packaging. Refunds are processed after inspection and approval. Shipping charges are generally non-refundable unless the error was ours. \u00a0 10. Cancellation Orders may be cancelled before dispatch. Once dispatched, cancellation requests cannot be guaranteed. Customized orders cannot be cancelled after production has commenced. \u00a0 11. Sustainability Commitment Many EcoEnsa and AnantaRoots products are: Handmade Upcycled Recycled Plastic-free Natural Artisan-made Produced by women-led groups and local communities Minor imperfections reflect the handcrafted nature of these products and should not be considered defects. \u00a0 12. Workshops &amp; Services Registration for workshops, training sessions, consultancy, educational programmes, and sustainability events is subject to separate participation terms. Workshop fees may be non-refundable unless otherwise stated. \u00a0 13. Intellectual Property All content on this website, including: Logos Product designs Photographs Artwork Graphics Icons Documents Videos Text Product descriptions are the property of EcoEnsa Private Limited or their respective owners and are protected under applicable intellectual property laws. No content may be copied, reproduced, modified, or distributed without written permission. \u00a0 14. User Conduct Users agree not to: Upload harmful content Misuse the website Attempt unauthorized access Distribute malware Violate applicable laws Use automated tools to scrape website content \u00a0 15. Reviews Customers may post genuine reviews. EcoEnsa reserves the right to remove reviews that are: Offensive Defamatory Misleading Illegal Promotional Spam \u00a0 16. Third-Party Links Our website may contain links to external websites. We are not responsible for the content, policies, or practices of third-party websites. \u00a0 17. Limitation of Liability To the maximum extent permitted by law, EcoEnsa shall not be liable for: Indirect damages Consequential losses Loss of profits Business interruption Data loss Delays caused by third parties Our total liability shall not exceed the value of the product purchased. \u00a0 18. Force Majeure Ecoensa shall not be responsible for delays or failure to perform due to circumstances beyond reasonable control, including: Natural disasters Floods Fires Epidemics Government actions Labour disputes Transportation disruptions Internet outages \u00a0 19. Privacy Your use of our website is also governed by our Privacy Policy. By using the website, you consent to the collection and processing of information as described in the Privacy Policy. \u00a0 20. Governing Law These Terms &amp; Conditions shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of New Delhi, Delhi, India. \u00a0 21. Changes to Terms EcoEnsa reserves the right to update these Terms &amp; Conditions at any time. Updated versions become effective immediately upon publication on the website. \u00a0 22. Contact Us Ecoensa Private Limited Brand: AnantaRoots Website: https:\/\/ecoensa.com Email: info@ecoensa.com Customer Support: +91 9871500373 Business Hours: Monday\u2013Saturday, 10:00 AM \u2013 6:00 PM (IST) \u00a0 By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms &amp; Conditions.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":61,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-parts\/template-page-builders.php","meta":{"footnotes":""},"class_list":["post-3754","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/pages\/3754"}],"collection":[{"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/comments?post=3754"}],"version-history":[{"count":25,"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/pages\/3754\/revisions"}],"predecessor-version":[{"id":3794,"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/pages\/3754\/revisions\/3794"}],"up":[{"embeddable":true,"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/pages\/61"}],"wp:attachment":[{"href":"https:\/\/ecoensa.com\/index.php\/wp-json\/wp\/v2\/media?parent=3754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}